Matahnatak Coffee Store

Welcome to the Matahnatak platform. By using the site or registering as a seller or customer, you agree to comply with the following terms and conditions. Please read them carefully before using the platform.

1️⃣ Definitions

  • Platform / Website: Matahnatak Online Store.

  • Management: The entity owning and operating the Matahnatak platform.

  • Seller: Any roastery or merchant registered to list coffee products on the platform.

  • Customer: Any user purchasing products through the site.

  • Products: All coffee products and accessories offered for sale.

2️⃣ Platform Nature

Matahnatak is an online marketplace allowing sellers to display and sell their products, while the platform acts as a technical intermediary, not directly involved in the transaction process between the seller and the customer, except for organizing the process and ensuring both parties’ rights.

3️⃣ Registration Terms

  • Accurate and complete information must be provided during registration.

  • The user is responsible for maintaining the confidentiality of their account details.

  • Management has the right to suspend or cancel any account in case of violation of the terms.

4️⃣ Sales Terms (Sellers)

  • The seller must provide genuine, high-quality coffee products.

  • All product details must be clearly specified (bean type, roasting, grinding, weight).

  • The seller is fully responsible for:

    • Product quality

    • Packaging

    • Shipping

    • Adhering to delivery timelines

  • Selling products that violate regulations or are unrelated to coffee is prohibited without management approval.

5️⃣ Purchase Terms (Customers)

  • The customer must provide accurate shipping information.

  • The displayed prices include product details but may not include shipping fees unless mentioned.

  • The customer is responsible for choosing the appropriate grinding and roasting levels.

6️⃣ Payment

  • All payments are processed via secure electronic payment gateways.

  • Cash on delivery may be available depending on the seller’s policy.

  • The platform reserves the right to suspend any payment method at any time.

7️⃣ Shipping and Delivery

  • Shipping duration depends on the seller and the region.

  • The platform is not responsible for any delays caused by shipping companies.

  • Coffee is shipped in accordance with standards that maintain freshness and quality.

8️⃣ Return and Exchange Policy

  • The customer has the right to request a return or exchange within 7 days of receipt if there is a defect.

  • The packaging must be unopened and unused.

  • The seller is responsible for processing return requests.

  • Returns due to changes in preference or wrong choice are not accepted.

9️⃣ Ratings and Reviews

  • Customers have the right to rate products and sellers after completing an order.

  • Ratings must be genuine and not offensive.

  • The management has the right to delete any inappropriate or false reviews.

🔟 Intellectual Property Rights

All content displayed on the Matahnatak platform (texts, designs, logos) is protected by intellectual property rights, and it is prohibited to use them without prior permission from the management.

1️⃣1️⃣ Disclaimer

  • The platform is not responsible for any damages caused by misuse of the products.

  • The seller is fully responsible for product quality.

  • The platform does not guarantee the continuous availability of products.

1️⃣2️⃣ Changes to the Terms

Matahnatak management reserves the right to modify the terms and conditions at any time, and continued use of the site implies implicit consent to the modifications.

1️⃣3️⃣ Applicable Law

These terms and conditions are subject to the laws of the country where the platform operates, and any dispute will be resolved by the relevant authorities.

1️⃣4️⃣ Contact

For any inquiries regarding the terms and conditions, you can contact us through the Contact Us page on the website.